This Privacy Policy describes how Plateau Veterinary Hospital ("we," "us," or "our") collects, uses, and protects your personal information when you opt in to receive SMS messages from us via our 10-digit long code (10DLC) messaging program.

We are committed to handling your information with care and transparency. If you have questions about this policy or how we handle your data, please reach out to us at any time.

When you schedule an appointment, submit  patient forms, or request SMS updates, we may collect the following information:

• Mobile phone number
• Name
• Any other information you provide when opting in to receive text messages

The information you provide is used solely to support your care and keep you informed. Specifically, we use it to:

• Send SMS messages related to appointment confirmations and reminders
• Send medical reminders, such as notifications when vaccines or preventive care are due
• Respond to your inquiries or requests

We do not share, sell, or rent your mobile information with third parties or affiliates for marketing, promotional purposes, or newsletters. Your information will only be used for the purposes described in this policy.

You may opt out of receiving SMS messages from us at any time by replying STOP to any message. For help, reply HELP.

Message frequency varies. Message and data rates may apply.

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Plateau Veterinary Hospital will be sending appointment confirmations, appointment reminders, medical reminders (for example, for vaccines due), as well as real-time text messages to clients who have opted in to receive them.

You can cancel the SMS service at any time. Just text STOP to the text number. After you send the SMS message "STOP" to us, we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you would like to start receiving messages again, simply sign up as you did the first time and we will resume sending SMS messages to you.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can reach us directly at Info@PlateauVeterinary.net.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our Privacy Policy: www.plateauveterinary.net/Privacy